Shipping Rates and Fees:
Shipping rates and fees vary based on the shipping method, destination, weight, dimensions, and other factors. These costs will be clearly presented to you during the checkout process. Any applicable taxes or customs duties are the responsibility of the buyer.

Shipping Methods:
We offer various shipping methods to accommodate your preferences and needs. These may include standard shipping, premium shipping, or other specified options. The available shipping methods will be displayed during checkout.

Shipping Timeframes:
Estimated shipping times will be provided to you based on your selected shipping method and location. Please note that these are estimates and actual delivery times may vary due to factors beyond our control, such as customs processing, holidays, or unexpected events. Where the minimum shipping time will be 1 day and the maximum time will be 15 working days, depending on the country and the shipping methods .

Order Processing Time:
Orders typically undergo processing before shipping. This includes verification, packaging, and preparing the order for dispatch. The processing time is separate from the shipping timeframes.

Tracking Information:
Once your order is shipped, you will receive tracking information via the provided contact details. You can use this information to track the progress of your shipment and anticipate its arrival.

Lost or Stolen Packages:
In the unfortunate event that your package is lost or stolen after being marked as delivered by the carrier, we recommend contacting the carrier directly to resolve the issue. We are not responsible for lost or stolen packages once they are marked as delivered.

Shipping Address:
Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues. We are not responsible for any items lost due to an incorrect or incomplete address.

Shipping Updates:
We strive to keep you informed of any changes or updates regarding your shipment. If you have any questions or concerns about the shipping process, feel free to contact our customer support.

Please note that all import duties/customs fees are the responsibility of the buyer. Our store will not accept any responsibility for customs expenses.

Many countries do not charge import duties on particular items, samples, and goods below a certain declared value. However, you may have to pay taxes when the goods you ordered from us arrive in your country.

Obviously, you will want this to be as low as possible, but our online store cannot provide advice or information regarding tax rates and customs fees in your country. You should ensure that you obtain information about the regulations in your own country before placing an order. We do not add any taxes, hidden costs, or sales tax. You pay what you see on the checkout page, i.e., the cost of the goods and the cost of shipping.

However, in most countries around the world, taxes must be paid on imported goods. Sometimes, goods below a certain value or certain categories may be exempt from taxation. The rules vary in each country.

In many countries, the rules are often applied differently in different places, and sometimes a bit arbitrarily.

RIGHT OF RETURN / RESOLUTION

(Article 4 of Decree-Law No. 24/2014 of February 14, amended by Law No. 47/2014 of July 28)

The Customer has the right to terminate/cancel the contract within 14 days from the day the Customer or a third party on their behalf acquires physical possession of the goods, or of the last item in the case of multiple items ordered in a single order and delivered separately. You can exercise the right of resolution at: https://louddini.com/ identification of corporate entity 516420488 , MYWEBSITE – Tecnologia e Serviços Digitais Lda,Rua Sociedade Cruz Quebradense, nº11 1495-708 Cruz Quebrada Portugal, Mobile: 930584043 /  email: info@louddini.com , indicating the decision to terminate this contract by an unequivocal statement (e.g., a letter sent by mail, fax, or email), to be sent before the deadline mentioned in the previous paragraph.

Effects of Resolution

If you terminate this contract, we will refund all payments received from you, excluding delivery costs, without undue delay and, in any case, within 14 days from the day we are informed of your decision to terminate this contract.

We will proceed with this refund using the same means of payment you used in the initial transaction, unless expressly agreed otherwise.

In any case, the Customer will not incur any costs as a result of this refund. We reserve the right to withhold the refund until we have received the returned products or until you have provided proof of shipment of the items, whichever occurs earlier.

Return of Items

If you choose to exercise your right of resolution, it is the customer’s responsibility to bear the cost of returning the goods.

Responsibility and Warranty

The Customer is only responsible for the depreciation of the items resulting from handling other than what is necessary to verify the nature, characteristics, and functioning of the items.

To exercise your right of resolution, issue an unequivocal statement to https://louddini.com/ stating that you intend to terminate the contract.

Thank you for reviewing our Shipping Policy. If you have any further questions or concerns regarding shipping, please don’t hesitate to contact our customer support. Your satisfaction is our priority.

Thank you for reviewing our Shipping Policy. If you have any further questions or concerns regarding shipping, please don’t hesitate to contact our customer support. Your satisfaction is our priority.